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> But yet at the begaining of january JD powers had this to say;
> *Sprint (NYSE:S) is a great example of the inability of strong management to fix a company that is in real trouble. JD Power rates Sprint at the lowest end of its surveys on wireless call quality, customer care, and wireless retail sales. Consumer Reports ranks Sprint third among the four firms it rates for overall cell phone service. MSN/ Zogby has Sprint among the top ten companies in its ?Hall of Shame?. Sprint also ranks at the bottom of the wireless industry in the American Customer Satisfaction Index. Sprint?s shares are down 70% during the last two years. Moody?s downgraded Sprint?s debt in November, putting further financial pressure on the company. Glassdoor reports that employees think well of CEO Dan Hesse but not as well of the company. Sprint has laid off so many people that employee hostility toward the company is not surprising.*

I couldn't have said it any better myself, Levi4u. If Sprint was doing so well, then why simply does this company CONTINUE TO LOSE POST-PAID SUBSCRIBERS AT A PACE OF OVER 800K+ PER QUARTER SINCE DAN HESSE WAS APPOINTED CEO? If his management skills were so effective, why are revenues dropping quarter after quarter? If he was so interested in reducing the customers' reliance on roaming, then why did he decide to STOP expanding the coverage and capacity to both networks?

The answer is simple: Smoke and mirrors. When a company is DEAD LAST in a category, there's no where else to go but up. Customer Service improvements were evident DESPITE Mr. Hesse. He had little to do with it actually. The bottom line for how well your illustrious CEO performs is NOT in whether customer service improves, but in whether you're making money for your shareholders. And no matter how you slice it, Mr. Hesse has FAILED…yes, I'll spell it out for you…F-A-I-L-E-D-!-!-! He should be fired immediately and a new CEO should be appointed to take his place ASAP. I personally nomiate former Nextel CEO Tim Donahue. At least he took Nextel to newer heights both for the customer as well as for the shareholders. That speaks volumes.

With in 4 months I had 3 phones and 2 chargers.

First phone broke the on off switch.
Second phone the touch screen quit working.

On the third one now.

Next the charger stoped working.

On my second one as of today.

I have spent at least 4 hours in getting those replacements and 2 hours talking to Palm and Sprint asking for my $100 back.

To make a long story short they both told me to fuck off an die, your not getting even .01 back.

I will take every oppertunity to tell others to go else where.

An finally as Eric Cartman would say

"Palm an Sprint you can suck my hairy balls"

It was the worst job… HORRIBLE!! I was in the correspondence department. That meant I had to read all the complaint letters that came into the company….then I had to call these people.

I'm bit of a perfectionist. I tried my best to solve the problems for people and most would say I'm super nice.

Most customers were ok. Some of them, though, were surely insane. These were the guys who would send their bills back to the company with red crayon threatening death or they'd send in these completely crazy rambling incoherent rants on ripped paper.

For the latter, I remember sitting there listening to the ring of their home phones thinking "please don't be home" "please don't be home" "pleaaaaseeee…..ohhh *#*$* Hello, is >>>> home" half would scream about telemarketers and hang up. lol

If I called them 3 times and they didn't answer. I got to write a letter.

Sometimes the call volume was so high that corr. had to do live customer service calls. Nothing is like waiting to be yelled at by someone who had been transferred 3 times because the person before me didn't know what the hell they were doing or the customer was just CRAZY.

We had a pretty tight quota to fill, and, it felt like big brother was always breathing down our necks.

They made us work 10 hours over time a week for about 8 months straight. This was terrible for most of us. I knew alot were HATED it there, but, worst of all is that they did NOT have enough computers for all the employees!

We had to freaking sit around and wait for a computer to open. Half of the time those computers were messed up. Ugh… So 10 hours turned into like 13 hours (3 not being paid until you logged in).

I was pregnant working there for about 7 months. I was so stressed by the time I decided to quit. I wouldn't be surprised stress wasn't the reason my daughter was born 6 weeks early (not long after I quit).

I will NEVER work in a call center again!! I was never a phone person to begin with but after that experience I used to jump when the phone would ring. Sad but true.

BUT, for the last three years instead of their network getting better with the new 3G and the new firmware and all that crap, it's getting worse. I've upgraded my hardware three times. I keep up with all the firmware upgrades. I have a fast laptop. Last time I called, they reset my firmware to its original factory settings, and admitted that the recent firmware upgrade maybe wasn't a good thing (which is ironic, as the system updates itself automatically and you have to work hard to opt out).

I haven't had the bad customer service problems others have reported, but I will confirm that most of the time the reps really don't have a clue what they're talking about, especially on the tech support side. You have to get escalated to get anyone with some real technical skills.

I just changed my cell phone over to TMobile to see if their 3G is any better. It's not. I think 3G itself is a massive consumer hoax. I'm going to dump my aircard and just go back to DSL. Sheesh…so much for living an unwired life.