General


It’s the first day of the rest of my life. Recently I realized that I have been a full-time course-taking graduate student for six consecutive years now. Six long years of coursework. If you count being an undergrad and culinary school, that makes 10 out of the last 11 years in higher education taking courses. That’s a long, long time. And I’m tired.

Don’t get me wrong. I have loved coursework (and still do). I’ve learned (and forgotten) more than I can say. But lately I’ve started to get a little weary. I’m so, so excited about the research I’m doing - or not doing, I should say, because the courses take up so much of my time.

But today, as I said, is a very special day. Last night I attended the last course that I will ever have to take. Oh, I’m sure I’ll take a class here and there before and after I finish my degree. But I won’t have to, and that matters.

Very soon, I hope to be blogging more, to have the time to pursue all the thoughts and ideas I’ve been pushing back for lack of time lately. It’s all very exciting.

Take a look at these results, recently released by Hitwise and reported on TechCrunch. Couldn’t be more skeptical, I must say. Hitwise’s methodology seems pretty typical of web survey and analytics companies. They’re subject to a huge number of biases to begin with, and systematically over-represent certain parts of the population and certain contexts, despite their best efforts. I know Hitwise is doing everything they can to combat these biases, but they don’t go into enough detail on their website for us to be sure of how. I have a strong suspicion, for example, that these results are not so much representative of SES as of geography. But SES makes for a better story. That big purple blob at the bottom right probably represents suburban areas in a very few markets like San Francisco, New York, Boston. The top left quadrant, that’s middle America. And none of this is news - Yahoo knows the heartland is their wheelhouse. Plus, what’s ‘Varying Lifestyles’? Is that the catch-all for all the people they can’t pidgeonhole?

Hitwise Report

We’ll continue to see analytics like this, of course, but I think recent news should make us all more skeptical. Advertising is a business that has been run on analytics from the beginning, and unsurprisingly, they got it very, very wrong from the beginning. The knowledge that a small percentage of individuals do most of the clicking (and very little of the buying) should shake the industry up, but it won’t. So sad!

If

If you can keep your head when all about you
Are losing theirs and blaming it on you,
If you can trust yourself when all men doubt you
But make allowance for their doubting too,
If you can wait and not be tired by waiting,
Or being lied about, don’t deal in lies,
Or being hated, don’t give way to hating,
And yet don’t look too good, nor talk too wise:

If you can dream–and not make dreams your master,
If you can think–and not make thoughts your aim;
If you can meet with Triumph and Disaster
And treat those two impostors just the same;
If you can bear to hear the truth you’ve spoken
Twisted by knaves to make a trap for fools,
Or watch the things you gave your life to, broken,
And stoop and build ‘em up with worn-out tools:

If you can make one heap of all your winnings
And risk it all on one turn of pitch-and-toss,
And lose, and start again at your beginnings
And never breath a word about your loss;
If you can force your heart and nerve and sinew
To serve your turn long after they are gone,
And so hold on when there is nothing in you
Except the Will which says to them: “Hold on!”

If you can talk with crowds and keep your virtue,
Or walk with kings–nor lose the common touch,
If neither foes nor loving friends can hurt you;
If all men count with you, but none too much,
If you can fill the unforgiving minute
With sixty seconds’ worth of distance run,
Yours is the Earth and everything that’s in it,
And–which is more–you’ll be a Man, my son!

–Rudyard Kipling

If right now you’re thinking ‘The what-us of who?’, just hold on a sec. I’m doing that teaser-ironic title thing. Let me explain.

I’ve been reading through Ross and Nisbet’s excellent introduction to social psychology, The Person and the Situation. One of the first chapters is about social influence and the pressures of conformity. So Ross and Nisbet are describing Muzafer Sherif’s landmark 1937 experiments in social influence. You can read a summary of the research, along with Asch’s studies, which are often mentioned in the same breath, here. Anyways, here’s how Ross and Nisbet summarize the implications of Sherif’s work:

[this was] a result showing that social norms did not have to evolve from the converging views of well-meaning but uncertain truth seekers; instead, thy could be imposed by an individual who had no coercive power and no special claim to expertise or legitimacy, only a willingness to be consistent and unwavering in the face of others’ uncertainty.

And I thought to myself - this is the genius of George Bush. And of course, Bush is someone who has a great deal of coercive power. I doubt that Bush himself understands the immense strength of consistency - more than likely he is simply stubborn and deluded. I just hope that the overwhelming reality of the world is finally beginning to overtake him.

Well, I wouldn’t be surprised if everyone shuffled this blog off to the deadpool, but if there’s anyone out there, I’m going to try and start blogging again now that I’ve got the time and the interest. I’m going to be knee deep in preparations for dissertation proposal writing and defense for the next year, so I think writing about my research and the literature I’m covering will be a good exercise. Hopefully there’ll be something interesting in there too. I’ve also been spending some time blogging about BBQ over at http://bbq.isgoodfoor.us. What can I say - summertime brings it out of me.

Peter Lyman

It’s far too small and insignificant here, but I owe so much to my mentor and friend Peter Lyman, who passed away on Monday. Generous and wise, humble, I’d never be where I am today, and I’ll never know another man, like Peter. I’ll miss him.

This hilarious bit of sarcasm about conferences was in last week’s New Yorker:

My Undoing
by George Meyer

My favorite bit:

The ROUNDTABLE is the rollicking wench of conferences, fleshy and abundant. No one sets out more bountiful pitchers of ice water. Get there early. Steal close to a far, sweating carafe. Press it to your lips and quaff, quaff till you’re breathless. No one will stop you. If they do, run. You can always sneak back in.

Texas Man Imagines Offense, Stages Meaningless Protest in Order to Prove Ignorance Alive and Well

A friend of mine and I have recently started a new website called isgoodfor.us which is based on a simple idea: all the good domains are gone! So we managed to buy up a series of cool top-level domain names and we’re selling subdomains very cheap. You buy, for example, ‘corruption.isbadfor.us’ and forward it wherever you’d like. You have to host your site elsewhere, but it doesn’t matter what the domain is, because you can just give out the isgoodfor.us domain, which we hope is easy to remember, fun, and makes a statement.

So the question is: how does one kickstart the marketing of a thing like this? Where does one start in making a new meme? Of course, a thing will sink or swim on its own merits. It could very well turn out that people don’t like the idea. But how do we get them to hear about it? I’m sure if anyone had really figured this out they’d be a millionaire by now.

One way, of course, is to blog about it. (ahem!) I’m also thinking about posting the link on digg.com, reddit.com, etc. I’m not going to spam my friends. One idea we had was to put a few high profile domains, in this case georgewbush.isgoodfor.us (auction) and georgewbush.isbadfor.us (auction) up for auction on ebay, hoping that some folks will take notice.

Anyway, who knows. This is the great thing about Web 2.0. My friend and I devoted a few hours of work to a silly and fun idea, and now we can largely ’set it and forget it’ and provide a simple service, hopefully to lots of folks. But it was easy, we learned a lot doing it, and if we can make a bit of beer money, then great!

Did the graphics guy get in trouble for this? I hope not - it was worth a good laugh!

CA Golden Ducks

Just in case there are any early vocal music fans out there, I want to plug my brother Jesse’s new group Clerestory (that’s pronounced clear-story). Jesse, formerly of Chanticleer, has gather an all-start cadre of singers to found this new group.

Clerestory has their inaugural concerts coming up this October Oct. 20th in San Francisco and Oct 22nd in Berkeley. Keep an eye on their schedule for more concerts.

On the morning of September 11th, 2001 I woke up in my Upper East Side shoebox apartment as usual and boarded the 4 train for my trip down to the French Culinary Institute on the corner of Broadway and Grand in SOHO. Business as usual. Arrive a little early, change into my whites, making some small talk. Greet my friends on the way to the kitchens to prepare lunch for the restaurant, Le Ecole. Downstairs, jokes with the guys in the supply room.

The first time I heard that my day would be different was when the UPS guy cheerfully asked if I’d heard about the ‘accident’ downtown. There was a fire in the World Trade Center. It wasn’t even 9 o’clock in the morning.

Once someone asked me ‘What’s the one thing you always want to talk about, but you never do?’ Answer: 9/11. Actually, 9/11, 9/12, 9/13, 9/14… the most extraordinary and emotional days of a kind in my life. Days that are sometimes more vivid than any others in my memory. I’m reminded of them all the time, but I never talk about it. I never want to be ‘dramatic,’ or to fuel the flames of patriotism, fear, or difference. I don’t want the attention of people who have never met someone who was actually there. I do and I don’t. I must a little, right, or I wouldn’t be writing here. But, personal confessionals, isn’t that what blogs are for?

I wandered out to the corner to stare down Broadway at the towers, and found my good friend (I’ll call him) Peter, staring at the flaming side of the tower high above the street. ‘My sister’s in that building’ he said. As I tried to count floors down from the top, I said ‘Oh, she’s well above the fire, she’ll be fine.’ I put my hand on his shoulder, and told him I was sure his sister would be fine. I don’t like that I said that because I was so wrong and I didn’t know it.

Peter was frantically trying to make phone calls. No dice. We stood and stared for another minute, and then I wandered inside. I found out later that when the first tower fell, Peter took off running – home, the only place he could think to go. It was 6 miles.

Sometimes, thinking about that day, I remember only the irony and wonder, and none of the sadness and horror. Spending that first half hour in the kitchen, thinking about my taillage and what the day’s special would be. Where’s Peter? We don’t know. The kitchen is like a laboratory, the chef lectures us that day, and we should treat it as such. This before someone realized all was not okay, and we pile into the large show kitchen upstairs to watch the news. From inside a windowless room, on a giant projection screen, we watched and gasped as less than a mile away the towers fell down. I stood in the back, hand over my mouth along with 200 million Americans, wondering how it was possible, and what I should do next.

Is there anyone you need to call? Call Mom.

Mom says Dad called, he’s okay. Turns out he took the PATH train to work this morning, was in the basement of the WTC when the whole place shook and the lights went out. He remembers two things: no panic yet, no one knew what was going on. And the police appeared from no where, ushering people out. We communicate through my Mom – cell phones aren’t working very well. He’s walking up to FCI to meet me. I’m glad to know I can rely on my Dad that day.

In the meantime, my then girlfriend shows up. I give her a big hug, and come away filthy. Only then I notice that she is covered in dust. I brush pieces of building off of her shoulders. She has her own story to tell about running from billowing clouds of dust and debris, kicking in a door, being saved by a passing fireman. She’s remarkably composed. I take her inside, and chef brings her right into the kitchen, we brush the dust off onto the floor, wipe her face with a towel. So much for the laboratory.

There were no busses, no trains, no cars. We did the only thing we could do, we walked home. My Dad shows up and we begin to walk right up the middle Broadway, looking back at the patch of sky that’s now filled with smoke instead of buildings. This was like a movie. All of New York walking home, a low hum of conversation, but mostly with the up-turned inflection of questions. From time to time we passed a small group of people huddled around a boom box or a car stereo, trying to find out what was going on. There were rumors. Six more planes are unaccounted for, don’t cross any bridges, they’ll be hitting them next. We’re at war. We’re all just learning the word terrorist. Now and then a cop car or a fire truck comes screaming down the other way, but other than that we’re alone – no traffic in NY for once.

My Dad and I stay in my apartment for a long time, watching the news in disbelief. Eventually he found a cabbie who’d take him near the train station. No charge, he’d see how far downtown he could get. When he got there, the trains were just waiting, filling up, taking off.

The next few days are worse in my memory – full of eerie metaphors that I still don’t get. Peter’s sister was on everyone’s mind. I went over to his place – he lived with his parents – to help Peter keep the watch. His parents remember me as the tall white guy, they were always trying to feed me. We made posters, made the rounds of the hospitals to put them up. There were thousands of posters, thousands of people just wandering, looking for loved ones under every stone in the city. I went to the New School, stood in line to report her missing, check the lists of victims that had come in from hospitals all over. With an army of friends, we blanketed the city. At the Armory, we waited for hours to look at other lists of names. Giuliani came to give a speech. He looked tired, handled the anger like a pro. We looked for Jane Does with matching features, and checked out names that sounded vaguely like hers in search of a mistake. No luck. All that, and I never met Peter’s sister. But I can’t forget her face.

On the second day, I was on the cross-town bus on my way home, just passing through the park when the haze hit. The wind changed and the dust from Ground Zero blew the filthy fog uptown. It stayed for a few days, smelled like wet cardboard and tasted bad. Then it blew away and it was just the still smoldering pile down at the tip of the city.

My story is not so dramatic, so heart wrenching as many on that day. I escaped, my Dad escaped, my girlfriend escaped. We were fine. The pain of looking for Peter’s sister was nothing. But I was close. I tasted the dust, I saw the fire, and I walked, along with everyone else, away from a world-changing event. I sat in a restaurant that night, unable to pay because we had no cash and the ATMs wouldn’t work, saying to myself ‘Things will never be the same.’ My Dad and I have barely talked through our feelings about it, but we both admit we hate to say we were there because of the unwelcome fascination of others. All Americans felt that day, but fewer have the stories that we do. But we’re not a novelty, and we’d be happy to talk more if people weren’t so interested and compassionate. I just want to understand the vague feeling I have to go with vivid memories of fire and fear and that damned fog and ‘I’m sure she’s just fine.’

I left New York as soon as I finished with my culinary degree. I said it was because the city was too expensive, too lonely. I turned down jobs in NY kitchens, took one in Baltimore instead. I think I wanted to get out of a place I didn’t understand. I still don’t understand 9/11, and I still can’t parse my experience on that day. When I think about it, I have that almost crying feeling sometimes, and I don’t know why. I’m not so traumatized. Sometimes I’m even glad for such vivid memories, when so many others fade away. I can close my eyes and see the wall of posters at St. Vincent’s and NYU, and I feel the crush of expectation that came uptown with the wind and the fog.

Rememberance

I recently had some trouble coming up with a nice easy source for the raw data and codebooks for the General Social Survey, so I thought I’d post a quick link to an ideal archive here at Berkeley.

iSchool Adjunct Professor Geoffrey Nunberg did a great job on The Colbert Report last night. Geoff did his best to talk about the topic, while Colbert just kept making jokes. Sheesh!

Check out the video.

I identify with this because I’ve been fighting with Flash myself, lately. But check out the epic battle of the animator vs. the animator’s creation. I had to watch it three times!

Animation's Revenge

(via BoingBoing)

The Democratic Staff of the House Judiciary Committee on Friday released a report called “The Constitution in Crisis; The Downing Street Minutes and Deception, Manipulation, Torture, Retribution, and Coverups in the Iraq War, and Illegal Domestic Surveillance“.

It absolutely skewers the Bush administration for breaking dozens of laws. Why hasn’t this report seen any media coverage? Your guess is as good as mine.

(via The Mobtown Shank. Thanks Alex!)

Question:

If you had to give just one piece of general advice on life, the Universe, and everything, what would it be?

Sub-Question:

Do you follow that piece of advice yourself?

I thought it might be high time for a short update on the state of all things Mycroft. In general, the state is very, very good. We finished up the Masters Thesis portion of our project at the UC Berkeley iSchool last May, and collected the James R. Chen Award for excellence from our department. Since then, Ben and I have been hustling to turn Mycroft from an interesting academic project to a viable business. Things are going very well on that front, and before long you might find Mycroft replacing advertising everywhere you turn. At least, that’s the idea.

Anyway, we’re taking a bit of a step back. As we get all our ducks in a row in terms of technology, business, and legal, we’re letting the existing network sort of hum along without developing it further. mycroftnetwork.com has changed too, and like any good Web 2.0 start up we’ve got a spiffy new logo and some rounded corners. And, of course, a teaser for the private beta release that we’ll be putting out before long.

More formal thanks are to come, but I feel like saying here that we owe everything to the community of friends, family, and interested volunteers who made our proof-of-concept an astounding success by hosting, conributing, and otherwise providing feedback. So, thanks a million!

Update (12.7.2006): This post really seems to have struck a chord with other folks who have had problems with their cell phone companies. I think it’s good for repositories of information like this to be public, so people can share their frustrations and maybe Sprint can come read about what their customers are saying. Anyway, if you’re interested in keeping up with this post, or you know people with similar experiences, I’ve created a direct URL for this post that’s easy to remember: sprint.isbadfor.us. Check out isgoodfor.us if you want a similar domain.

Continuing the tradition of attempting to publicly shame companies that have behaved badly, I’d like to share a story about why I hate Sprint PCS. In the end, it could turn out I am wrong about this, but considering how badly I’ve been treated by phone representatives who seem to take my questions and complaints personally, I don’t much care anymore.

The nutshell: 2 years ago, I sign a two year agreement with Sprint PCS in June. In July, I add my wife to the family plan. I get one bill, in my name, and under the primary phone number, which is mine. If you have Sprint, this might all sound familiar.

So, I recognize that in hilly places, cell service is hard. But Sprint was sucking at it. Dropped calls, poor audio quality, but worst of all there are giant swaths of Berkeley and Oakland where I just can’t get service. So, we decide to ditch Sprint in favor of Cingular. Go online, get some snazzy new phones and service, do number portability, which automatically moves your service and cancels the old.

So, after ordering I decide to call, just to make sure my account is closed. Oops! I owe a $150 cancellation fee. What, what, what?? Well, the already irritated woman tells me, since I added my wife in July, her telephone number hasn’t expired yet, even though the plan has. Now catch that - phone numbers expire separately, even though the plan has expired.

I take a deep breath. Now, I’ve already done my due diligence on this point. Before I ordered new phones, I log on to the Sprint website and check when my 2 years expires. Login, My Account, Plan Details - sweet, my family plan is listed as expiring on June 6th! The webpage doesn’t give me any details about the individual phone numbers, so why would I assume I needed more information? In fact, it doesn’t give me any details at all. Nothing about individual lines. (If I’d only bothered to call and talk it over, my peeved phone representative tells me, I could have found that out. This sounds like an argument I had with my high school girlfriend) But wait, I say, isn’t the point of the website to give people information so they don’t have to call the support lines which cost Sprint an arm and a leg to maintain? Besides, why would I think to call when the website gave me the impression I had all the information I need?

I get attitude in response. Can I speak to your manager? Ok (knives in voice). Hold on. (A few minutes pass.) My manager is with another customer, but I explained it to her and she’s going to tell you the same thing. Uh huh. I’m sure you explained it in a fair and balanced fashion, you Fox News watching witch. Can I speak to another representative? Etc., etc., etc… new representative is slightly more professional, but equally unwilling to listen. I decide to write a letter.

Grrr. Summary of problems:

  1. Sprint caused this problem because their website IA sux, they gave me bad information. I wish I had a screenshot of that page, but of course I’m locked out now. Anyone out there with Sprint who can do that? Of course, I run the risk of exposing that I’m wrong about the page, but it’s a risk I’m willing to take.)
  2. I still owe Sprint for my last month’s bill no matter what. This covers service through July 12th, which is, you guessed it, the day that my wife’s phone number expires. Jeez - I’ll pay the bill gladly, but this early termination stuff is killing me. I know that’s how they make their $, but not from me, damnit. This is classic bait-and-switch stuff.
  3. The phone people were awful. I hate that.
  4. I’m so mad. Why are all phone companies worthless?

If you’ve gotten this far, then I must apologize for my boring rant.

Update: Today’s NY Times has a great story called AOL Said, ‘If You Leave Me I’ll Do Something Crazy’ that makes me feel inadequate for not having recorded my interactions with the jilted ex-girlfriend-like Sprint representative I talked to. Nor did I document my web experience appropriately. What’s wrong with me? On the one hand, I can see that making an effort to retain customers who want to quit is important - but there’s got to be a line there that was crossed a long time ago. Are AOL or Comcast or Sprint execs. just now realizing that the experiences of everyday people hating their company and documenting it is the marketing equivalent of assisted suicide? Self-assisted suicide. I guess that’s just suicide. On the positive side, though, I think it’s pretty great that under some circumstances number portability allows you to painlessly switch providers without all the hassle. Once you’ve signed up with someone else and ported your number, the old provider is pretty much SOL.

Well, I’ve certainly been in a blogging lull lately. After getting back from 3 weeks in Europe (which was awesome, and I have a few posts I’ve been saving about it), I’ve been catching up and working feverishly on summer projects, most notably Mycroft, which is about to become a legal corporate entity!

I’ve also been trying to do a lot of reading, both for work and for pleasure, though a lot of the books cover both. I was pleased with the reading I did on vacation, too. I read:

  1. A Brief History of Time by Stephen Hawking - This was a fascinating introduction to astrophysics. A lot of it went over my head, but Hawking did a very good job of simplifying abstract theories and making them accessible. One of my favorite things in the book was a discussion of the Anthropic Principle (both weak and strong), which apparently explains some very important phenomenon. In a nutshell (some editorializing here), it basically states that in the absence of other explanations for observed phenomenon, we can explain them by saying that they have to be as they are because humans exist, and if they weren’t exactly that way then we wouldn’t. Ha! The link does a much better job of explaining. Final note, Hawking is such a weird bird! At one point he talks about he and his friend who made a bet (about physics) where the prize for each was a subscription to either Private Eye or Hustler. Nice.
  2. The Killer Angels by Michael Shaara - This is a fantastic, Pulitzer Prize winning book about the Battle of Gettysburg. Shaara’s writing is compelling and personal, even though it’s basically a single glorified battle sequence. What I like about it is that it’s entirely based on actual letters and memoirs of soldiers and others who were at the battle. So it’s historical fiction, really. I recommend it for anyone who’s got the slightest interest in the Civil War. One interesting point involves the differences between the North and the South on what the war was about. (Hint: not slavery)
  3. The Shipping News by Annie Proulx - My mother and law said she couldn’t get started with this book, and I can see why, but if you can get involved with it the book really sucks you in. It takes place in Newfoundland, for one thing, and so it offers all these rich descriptions of a very foreign place. Proulx’s writing is chock full of metaphor and simile, which I like as kind of a throw-back, but it can be hard to struggle through sometimes. The good thing about it though is she writes so that if you want to spend some time re-reading her turns of phrase it can be really deep and beautiful, but if you want to skip them, that works too.
  4. I started to read another book, The Known World, by Edward P. Jones, but I just couldn’t get into it. I found the writing pedantic and self-important.

Here’s the rest of my (ambitious) summer reading list, in no particular order. (I am too lazy to link them all right now)

  1. Thomas Friedman - The World is Flat
  2. Malcolm Gladwell - The Tipping Point (only got halfway through the first time)
  3. Howard Becker - Boys in White
  4. Howard Becker - Doing Things Together
  5. Levitt & Dubner - Freakonomics (worth another look, given all the recent criticism)
  6. Stephen Johnson - Interface Culture
  7. Yochai Benkler - The Wealth of Networks
  8. Mancur Olson - The Logic of Collective Action
  9. Harris - The Rise of Anthropological Theory (This is an anthology, really.)

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